Terms & Conditions
Beta waitlist
Registering for the Touch2Sign beta is an expression of interest only. It does not create an account, a paid contract, or a guarantee of access. We will email you if we offer beta access.
1. Agreement to terms
These Terms & Conditions (“Terms”) govern your access to and use of Touch2Sign, an electronic signature and document management platform operated by Touch2Sign Ltd, a company incorporated in the Republic of Ireland (“Touch2Sign”, “we”, “us”). By creating an account or using the service you agree to be bound by these Terms. If you do not agree, do not use the service. For a Data Processing Agreement, email legal@touch2sign.com.
2. The service
Touch2Sign provides:
- Electronic signature workflows aligned with eIDAS (EU Regulation 910/2014) and UK electronic signature law at Simple (SES), Advanced (AES), and Qualified (QES) levels.
- Remote deed witnessing (eWitness) with attestation and evidence reports.
- Document upload, storage, and management.
- Identity verification integrations (optional, where configured).
- Signing invitations by email, SMS, and RCS.
- Cryptographic document integrity verification (SHA-256).
- Audit trail generation and export.
The service is provided on a subscription basis as set out in your account plan and pricing terms when the product is offered to you.
3. Account registration
You must provide accurate and complete information when registering. You are responsible for the security of your credentials and for activity under your account. Notify us at support@touch2sign.com if you suspect unauthorised access. You may not share credentials or resell access.
4. Acceptable use
You agree not to use Touch2Sign to sign, send, or store documents related to illegal activities; impersonate another person; obtain a signature by deception; upload malware; circumvent security; overload the service with automated tools; or violate applicable law. We may suspend or terminate accounts that breach these terms.
5. Electronic signatures and legal validity
Electronic signatures created through Touch2Sign are designed to align with eIDAS and equivalent UK legislation. Certain document types (for example wills, powers of attorney, land registry transfers, regulated deeds) may require wet ink or a qualified electronic signature in some jurisdictions.
Your responsibility: you must select the appropriate signature level, provide required notices to signers and witnesses, and confirm that an electronic signature is legally sufficient for your use case. Touch2Sign does not provide legal advice. Audit trails are intended to support evidential weight; we do not warrant acceptance by any particular court or authority.
6. Document ownership and data
You retain ownership of documents and data you upload. You grant Touch2Sign a limited licence to store, process, and transmit that content solely to provide the service. We do not use document content for any other purpose except where required by law.
7. SMS and RCS
When a phone number is provided for a recipient, we may send signing invitations and reminders by SMS or RCS. By providing a number, you confirm you have the recipient’s consent. Recipients can reply STOP to opt out.
8. Fees and payment
Fees, plan inclusions, send allowances, overage, metered AES/QES/SMS charges, prepaid credits (including a twelve-month expiry rule unless mandatory law says otherwise), modules, upgrades, cancellation, and refunds are as published when you subscribe or as stated on your order form. Fees are non-refundable except as required by law or as stated in those terms. SaaS charges are collected via our payment partners (NMI and/or Stripe). We do not store full card numbers.
9. Service availability
We aim to maintain high availability but do not guarantee uninterrupted access. We may carry out maintenance, with notice where practicable. We are not liable for losses arising from unavailability.
10. Intellectual property
Software, design, trademarks, and other intellectual property in Touch2Sign are owned by ICIT Ltd or our licensors. You receive a limited, non-transferable licence to use the platform for its intended purpose. You may not copy, modify, reverse-engineer, or create derivative works of the platform.
11. Limitation of liability
To the maximum extent permitted by law, Touch2Sign’s total liability for any claim related to these Terms or the service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity. Nothing excludes liability that cannot be excluded under applicable law.
12. Data protection
Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. Where you process personal data of EU/UK data subjects through Touch2Sign, you act as data controller for signer data. Request a DPA from legal@touch2sign.com.
13. Termination
Either party may terminate at any time. We may suspend or terminate if you breach these Terms. On termination, unused prepaid credits expire unless mandatory law requires otherwise. Data is retained as in the Privacy Policy (signed audit trails 7 years; account data deleted after 90 days).
14. Changes
We may update these Terms. The date at the top is the latest revision. We will notify registered users by email of material changes at least 14 days in advance. Continued use after that date is acceptance.
15. Governing law
These Terms are governed by the laws of Ireland. Disputes are subject to the exclusive jurisdiction of the Irish courts, except where mandatory consumer protection laws in your jurisdiction provide additional rights.
16. Contact
Touch2Sign Ltd
Support: support@touch2sign.com
Legal / DPA: legal@touch2sign.com
Web: www.touch2sign.com